Cookies Policy

Last Revised: 10th Jan 2019

We use certain technologies on our websites (including mobile-optimized versions) and applications (each a “Site” and collectively, our “Sites”) to collect information that helps us improve your online experience. In this Cookie Policy, we refer to these technologies, which include cookies, collectively as “cookies.” This policy explains the different types of cookies used on the Complex Service and how you can control them. We may update this Cookie Policy from time to time. Any update is effective as of the date it is posted, which will be indicated at the top of this Cookie Policy.

We hope that this policy helps you understand, and feel more confident about, our use of cookies. If you have any further questions, please contact us at


A cookie is a small file containing a string of characters that is sent to your device when you first use our Sites. When you use our Sites a second time, the cookie allows our Sites to recognise your device or browser.

Some cookies may collect or store information that can be used to identify you as an individual (“Personally Identifiable Information”). Most cookies will not collect or store Personally Identifiable Information, but instead will collect aggregated and/or anonymised information about how users use our Sites.

Some Site features may not function properly without cookies. We use cookies to understand how people use the Sites and to improve content and services we offer through the Sites. We may use cookies to control the display of ads, to track Site usage patterns, to personalise what content you see when you visit the Sites, and to record requests for subscriptions to our services.


Below we list the different types of cookies we may use on the Complex Service.

Essential Cookies. These cookies are essential to the operation of our Sites in order to enable you to move around the Sites and to use their features. Without these cookies, features or services you have asked for, such as accessing secure areas of our Sites or using a shopping cart, cannot be provided.

We currently do not use any essential or strictly necessary cookies.

Performance Cookies. Performance/analytical cookies allow us to recognize and count the number of visitors to our Sites and to collect information about how visitors navigate within the Sites. The information we collect enables us to improve the way our Sites work. For example, these cookies show us which are the most frequently visited pages on our Sites, allow us to see the overall patterns of usage on the Sites and help us record any difficulties you have with the Sites. We also use cookies to help you navigate within our Sites and travel back to pages you’ve visited before.

Performance/analytical cookies on this Complex Service may include:

Further information: Cookie name:
cbsvref (expires in 1 year) This cookie is set for Chartbeat real time analytics software.
__cb (expires in 1 year) This cookie is set for Chartbeat real time analytics software.
__cb_ls (expires in 1 year) This cookie is set for Chartbeat real time analytics software.
_chartbeat2 (expires in 1 year) separates visitors into correct visitor frequency bucket.

Functionality Cookies. In some circumstances, we may use functionality cookies. Functionality cookies recognise your device when you return to our Sites and allow us to remember the choices you make on our Sites in order to provide enhanced and more personalised features, such as customising the Sites to your personal preferences.

Further information: Cookie name:
ComplexTOSagreed (expires in 100 years) show Site terms of service, cookie policy, and privacy policy notice to new visitors until they click ‘OK’ to dismiss the notice.
pencil_unit (expires in 24 hours) prevents pencil unit from appearing after it has been closed.
Cookie name: eu_cookie_notice
eu_cookie_notice (expires in 1 year) prevents Site terms of service, cookie policy, and privacy policy notice from reappearing once dismissed.
pid (expires in 6 months) enables Microsoft Custom Decision workflow.
SC_forum_user (expires in 1 week) stores user’s forum username.
AWSELB (expires in two weeks) maintains user on same server across forum session.
(expires in 1 week) indicates newsletter subscription.
firstwefeast (expires in 1 week) indicates newsletter subscription.
(expires in 1 week) indicates newsletter subscription.
collapsed (expires in 10 minutes) saves state if user collapses video toolbar and then navigates within the Sites.
no-video (expires in 10 minutes) saves state if video toolbar failed to load due to technical issues and user then navigates within the Sites.

Targeting or Advertising Cookies. We may use targeting or advertising cookies to deliver ads that we believe are more relevant to you and your interests. For example, we may use targeting or advertising cookies to limit the number of times you see the same ad on our Sites and to help measure the effectiveness of our advertising campaigns. These cookies remember what you have looked at on the Sites and we may share this information with third parties such as our advertisers.

For more information about targeting and advertising cookies and how you can opt out, see Section 4 below.

Targeting and advertising cookies on this Complex Service may include:

Further information: Cookie name:
tb-panel-shown (expires in 30 minutes) sets toolbar to expand on mouse-over only once every 30 minutes.
socialKWTO (expires in 30 minutes) used to differentiate users and target campaigns based on which social media platform user originated from.
cmn_set_fullscreen_cookie (expires in 24 hours) prevents interstitial from showing more than once every 24 hours.
setCookie (expires in 4 hours) prevents video wall from showing more than once every 4 hours.

Flash Cookies. Some websites use Adobe Flash Player to deliver special content, such as video clips or animation. Local Shared Objects (commonly known as “Flash cookies”) may also be employed to provide functions such as remembering your settings and preferences. Flash cookies are stored on your device, but they are managed through an interface different from the one provided by your web browser. This means it is not possible to manage Flash cookies at the browser level, in the same way you would manage cookies.

Our Sites currently do not use Flash cookies or Adobe Flash Player.


In some circumstances, we may work with third parties to provide services on our Sites. For example, our advertisers and other third parties may use their own cookies to collect information about your activities on our Sites and/or the ads you have clicked on. We do not control these cookies and to disable or reject third-party cookies, please refer to the relevant third party’s website or cookie policy via the links we have provided in the table below. You can also learn more about opting out of these cookies in Section 4 below.

If you opt out of third-party cookies, you may continue to see ads on our Sites, but the ads you see will not be tailored to you.

Third-party cookies on our Sites may include cookies from the following third parties:

Further information: Cookie name:
Taboola See Taboola’s cookie policy here.
Skimlinks See Skimlinks’ cookie policy here.
Keywee See Keywee’s cookie policy here.
Chartbeat See Chartbeat’s cookie policy here.
Google Analytics See Google Analytics’s cookie policy here.
Facebook See Facebook’s cookie policy here.
Vilynx See Vilynx’s cookie policy here.
SimpleReach See SimpleReach’s cookie policy here.
OptinMonster See OptinMonster’s cookie policy here.
Twitter See Twitter’s cookie policy here.
Pinterest See Pinterest’s cookie policy here.
Spotify See Spotify’s cookie policy here.
Instagram See Instagram’s cookie policy here.
LinkedIn See LinkedIn’s cookie policy here.
OneSignal See OneSignal’s cookie policy here.
ComScore See ComScore’s cookie policy here.
Spot.IM See Spot.IM’s cookie policy here.
Yahoo! See Yahoo’s cookie policy here.
Youtube See Youtube’s cookie policy here


You may refuse to accept cookies from our Sites at any time by changing the setting on your browser to refuse cookies, which you can learn more about by going to the browser’s Help feature.

If you are located in the U.S., you can also go to the following sites to opt out of certain


If you are located in the EU or the United Kingdom, you can go here to opt out of certain cookies:

Please be aware that if cookies are disabled, not all features of the Sites may operate as intended.

Our policies are in line with the new rules as set out by the GDPR regulations.